2025 Muni-Link Software update

With our new utility software, all customers will need to register for the new customer portal, in order to view your account or pay your bill online.

Customers who have an email address on-file will receive an email with instructions which will include your new account number and CID number. Instructions will also be listed on your new paper bill and will include your new account number and CID number.

Instructions on how to sign up for the Customer Portal can also be found below.

Instructions on how to sign up for the Customer Portal

Customers who need assistance with your account number and CID number,  will  be able to call our office Monday – Friday after 1:00pm or you may email us at info@bangorwater.org. 

2025 Seasonal Flushing Program

Through this spring and summer, you’ll notice hydrants open for extended periods of time as we begin our annual flushing program. This program ensures that customers continue to receive high quality water and allows us to monitor flow for fire-protection purposes.

When our crew is flushing in your area, you may notice discolored water and reduced water pressure. The water is safe to use and will settle out within an hour or so. You can clear your lines of any discoloration by letting your COLD water run for up to 15 minutes after the flushing in your area is complete.

In the event of an emergency, or you have a medical need such as home dialysis, which may be impacted, please call our office at (207) 947-4516.

2023 Annual Taste Test

We are excited to announce that of the 21 entries in the disinfected division, Bangor Water took the top prize in Maine Rural Water Association’s 2023 Annual Taste Test!

Two women are smiling together, one holding an award plaque, likely at a celebration or recognition event.

Bangor Water’s recently retired General Manager, Kathy Moriarty receiving the 2023 Best Tasting Water in the Disinfected Division award from the Executive Director of Maine Rural Water, Kirsten Hebert.

2025 Thomas Hill Standpipe Tour Dates

Please note due to upkeep and repairs that are being planned and undertaken to ensure the Thomas Hill Standpipe continues to serve our community for years to come, the 2025 Tour dates have been cancelled. You can enjoy views of our Community from the Thomas Hill Standpipe via the live web cam below.

What do you need?

Services are available by email, phone, and fax during regular business hours.  A drop slot for paperwork/payments is available at our front door.